About this Presentation
Maintenance, Repair & Overhaul (MRO) blends Operations and Project Management with its own unique challenges, Goldratt UK developed the Rules of Flow for MRO to successfully implement TOC in MRO environments. Learn how Embraer – the world’s third largest commercial jet manufacturer - implemented these Rules of Flow to improve the turnaround time of aircraft brought in for maintenance, increase delivery performance, and boost profitability. Attendees will learn more about the inherent challenges and complexities of MRO environments and how TOC can be applied to overcome them, reducing firefighting and improving flow and capacity. Understand what’s next for Embraer as they strive to rolling out the Rules of Flow for MRO across further sites and functions.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The session challenges deeply held assumptions about outsourcing by showing that better make-or-buy decisions begin with understanding public value—not ideology, cost slogans, or market bias.
It reveals how system constraints, hidden transaction costs, and risk often matter more than unit price, and why ignoring them leads organizations to repeat the same outsourcing failures.
The presentation introduces a TOC-based way of thinking about when work can be contracted—and when it must remain inherently governmental—without oversimplifying complex tradeoffs.
It hints at how objective measures and disciplined execution can transform make-or-buy decisions from political debates into evidence-based choices that build long-term trust and performance.
Instructor(s)
Paul Morgan
As a consultant with Goldratt UK, Paul helps organisations implement Theory of Constraints (TOC) and Critical Chain Project Management (CCPM) to achieve breakthrough results. Since joining in 2022, he has worked with numerous clients across the UK and US, particularly in MRO environments, reducing turnaround times and delivering projects on time, to scope, and within budget.
Paul brings over three decades of leadership experience across engineering, supply chain logistics, and manufacturing. His career includes 20 years as an Engineering Manager, five years as a Continuous Improvement Manager for a global manufacturer - here he first championed TOC - and senior executive roles in the Middle East. As General Manager for a global shipping company and later CEO of a 3PL organisation, he applied TOC to drive significant capacity increases, revenue growth, and operational excellence.
Paul is passionate about using TOC to unlock business performance and sustainable growth.
Anthony Hendrix
Anthony Hendricks is a Lean Specialist at Embraer Aerospace Company, where he serves as a liaison between corporate leadership and operational teams to ensure alignment with Continuous Improvement objectives and methodologies. In his role, Anthony leads Kaizen workshops to drive systemic process enhancements and oversees a team of continuous improvement agents focused on identifying and implementing efficiency-driven solutions across the organization.
Anthony holds a Master’s degree in Organizational Leadership, which complements his practical experience with a strong foundation in strategic thinking, team development, and change management.
Prior to joining Embraer, he served as a Senior Manager of Operations at Amazon, where he led high-impact projects with regional scope, managed supply chain planning using S&OP data, and directed a team of over 250 associates. His leadership contributed to the successful dispatch of over 12.5 million packages annually, representing $435 million in revenue.
With a 30-year career spanning both aerospace and e-commerce logistics, Anthony brings a unique blend of strategic insight and hands-on leadership. His expertise lies in bridging the gap between theory and execution, making him a valuable contributor to discussions on operational excellence, Lean methodologies, and the Theory of Constraints.