About this Presentation
This session will introduce Goldratt UK's Rules of Flow for MRO (Maintenance, Repair, and Overhaul)—a recent advancement in their implementation approach. Inspired by Efrat Goldratt-Ashlag’s book Goldratt’s Rules of Flow, the Goldratt UK team has developed a practical 10-step framework specifically tailored for the MRO environment. After extensive field testing and refinement, they are now sharing this framework with the Theory of Constraints (TOC) community.
Ian will present real-world client examples to illustrate the framework’s impact and effectiveness in practice.
Attendees will gain:
>A clear understanding of Goldratt UK's Rules of Flow for MRO and its foundation in TOC principles
>Practical case examples demonstrating its application
>A 10-step framework ready to apply or adapt within their own MRO environments
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Learn why MRO environments behave differently from pure projects or operations and how uncertainty, emergent work, and dependencies must be managed explicitly.
Understand the 10 Rules of Flow for MRO and how they provide simple, practical guidance to improve turnaround time, delivery reliability, and throughput.
See how aggregating protective capacity and managing buffers absorbs variation without increasing budget or resources.
Gain insight into how applying Rules of Flow consistently changes day-to-day behaviors and enables sustainable performance improvement.
Instructor(s)
Ian Gillott
Ian Gillott is Chief Executive Officer at Goldratt UK, where he leads day-to-day operations and drives strategic growth across the organization. Since joining in 2024, Ian has been at the forefront of shaping Goldratt UK's next chapter - bringing bold ideas, operational discipline, and a passion for delivering real results.
With over 20 years of leadership experience across the Rail, Automotive,Construction, and Bus sectors – and a track record spanning four countries - Ian is no stranger to complex challenges. Before joining Goldratt UK, he held senior roles within the Bamford group, including JCB, Wrightbus, and AllServiceOne. At Wrightbus, he played a key role in the company’s turnaround and built its aftermarket business from the ground up.
An engineer by background, Ian engineer by background and a change leader by nature, Ian brings expertise in Lean, Kaizen, Six Sigma, and Theory of Constraints – combined with a relentless focus on execution.