About this Presentation
This session will describe the factors causing the 38-year-old problem of ED overcrowding to persist. TOC is the solution to the problem, as it finds the constraint—which, in hospitals and emergency departments, is a staffed bed. This presentation will show how using buffer management can help alert staff and management when to focus on constraint management and find hidden opportunities to exploit the constraint.
Topics covered will include:
Understanding how measuring, monitoring, and alerting when buffers are increasing can help manage downstream constraints
How to use live data to drive prescriptive actions
How fun and easy TOC is
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
1.Learn why chronic emergency department overcrowding persists despite decades of Lean and cost-cutting efforts, and how high utilization drives exponential waiting and system instability. 2.Understand how combining TOC, Lean tools, and Queuing Theory identifies true bottlenecks and targets improvements where they materially increase flow and capacity.
See how buffer management and hospital-wide escalation policies convert reactive firefighting into proactive coordination across departments. 4.Gain insight into how habit engineering and visible rewards are required to sustain operational improvements in complex healthcare environments.
Instructor(s)
Jeffrey R. Dreyer MD MBA
Dr. Dreyer is a board-certified Emergency Physician residing in Columbus, Ohio. For more than 20 years, Dr. Dreyer practiced at two high volume ERs and was director of ER quality. In 2003, Dr. Dreyer pivoted roles to facilitate quality initiatives at all 5 Mount Carmel Emergency Departments. Dr. Dreyer believes that patient health is directly correlated to the health of the operational system that delivers care. He is Six Sigma and Lean certified, is a Certified Professional in Healthcare Quality and the graduate of the Physician Executive MBA Program (PEMBA) at the University of Tennessee. As a Healthcare Optimization Professional, Dr. Dreyer has been transforming Emergency Department operations since 2001. As a result of his leadership, ED’s have annually realized millions to their bottom line. In 2015, he formed The Dreyer Group, a healthcare services and software company that employs proprietary systems, processes, tools, and software, designed to improve hospital operations to deliver best in class quality, satisfaction, and revenue. Dr. Dreyer formed CarePulse, a patented software analytics platform.