About this Presentation
Sims Limited faced major challenges with a labor-intensive scrap recycling process that drove low customer satisfaction, on-time delivery of only 50%, and long order-to-cash cycles. Hidden rework and late nights for staff were the norm.
By applying TOC tools and addressing a key ERP constraint, the team introduced a new contract management solution that integrated branch operations with shipping ports. This transformation gave Sims Limited full process visibility, cut delays, and dramatically improved delivery performance.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The session reveals why local efficiency and legacy systems masked a global constraint, creating long order-to-cash cycles and unreliable delivery across regions.
It shows how using TOC Thinking Processes to surface UDEs and build consensus reframed the problem from local firefighting to system-wide flow.
The presentation hints at how centralized planning combined with decentralized execution unlocked aggregation benefits without sacrificing local responsiveness.
It illustrates how attacking a single, high-leverage constraint produced rapid gains in speed, visibility, and reliability—while setting the stage for ongoing global transformation.
Instructor(s)
Torrence Smith
Consultant delivering results across manufacturing operations, ERP implementations, M&A integrations, and digital transformation initiatives for Fortune 500 and private equity portfolio companies. Cross-functional leader of teams for automotive, HVAC, oil and gas, and recycling environments. Known playbook for accelerated value creation through mixed production implementation, process redesign, and vendor oversight. Trusted advisor to companies from $5M to $10Bn in size.