About this Presentation

Governments everywhere struggle to balance competing demands—efficiency vs. equity, control vs. freedom, centralization vs. local autonomy. These chronic conflicts often consume resources, erode trust, and block progress toward the greater good. In this webinar, members of the TOC Government Special Interest Group explore how the Thinking Processes of the Theory of Constraints (TOC) can help leaders rise above politics to understand and address these persistent dilemmas. By classifying and analyzing real-world governmental conflicts through TOC lenses such as Evaporating Clouds and POOGI, the session reveals practical ways to untie governance knots and move closer to the true goal: improving quality of life, now and in the future.

What Will You Learn

To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.

Plane
It emphasizes that rising above politics requires disciplined systems thinking—aligning incentives, transparency, and performance measures so that personal, political, and public interests reinforce rather than undermine quality of life.

Instructor(s)

Eli Schragenheim

Eli Schragenheim is a well-known international management educator, author and consultant active in various fields of management. He worked with a huge variety of organizations all over the world, including public-sector organizations, industrial, high-tech and start-ups. Since he had joined Dr. Eliyahu M. Goldratt, the famous creator of the Theory of Constraints (TOC) in 1985, Eli Schragenheim had taught, spoke at conferences, and consulted all over the globe. Eli Schragenheim is the author of several books on various aspects of management. His last book, Throughput Economics – Making Good Management Decisions, together with Henry Camp and Rocco Surace, was published in July 2019. Eli Schragenheim first book Management Dilemmas (1998) showed a variety of problematic situations in management and the rigorous analysis leading to the right solution. Next he collaborated with William H. Dettmer in writing Manufacturing at Warp Speed. In this book the new concept of Simplified-DBR, now a key concept in production planning according to TOC, was introduced. He collaborated with Carol A. Ptak on ERP, Tools, Techniques, and Applications for Integrating the Supply Chain, and with Dr. Goldratt and Carol Ptak on Necessary but Not Sufficient. In 2009 his book Supply Chain Management at Warp Speed, with William H. Dettmer and Wayne Patterson was published. In March 2015, Eli has opened a blog, now containing more than 140 articles on various topics in TOC that everybody can access.

Alfredo Mycue

Alfredo Mycue is the Co-Founder of ReEngine Consulting, LLC. His firm enables educational institutions and public sector organizations to attain operational excellence through continuous improvement. Alfredo is a retired Army Lieutenant Colonel and Airborne Ranger. The major positions he has held include: • Stryker Infantry Battalion Commander in Baghdad, Iraq • US Embassy’s Advisor to Korean Army • Assistant Professor at United States Military Academy at West Point • Manager of Community Affairs for Texas • Director of Business Transformation at Texas Workforce Commission for 7 years, functioning as senior Texas government improvement expert • Director of Strategy, ReEngine Consulting Alfredo is a graduate of West Point, the Command and General Staff College, holds a Master in Diplomatic History from Tulane University, and has a Master in Public Affairs from the LBJ School of Public Affairs at the University of Texas, where he now teaches a Government Quality and Improvement course at the Governor’s Center for Management Development. He is a Ph.D. student at the Trachtenberg School of Public Policy and Public Administration at George Washington University. He has the Project Management Professional (PMP) credential, is certified as a Theory of Constraint’s Jonah, and is a Master Six Sigma Black-Belt (MSSBB) in efficiency and quality.

Andrew Kay

ANDREW KAY, TOCPC™ , Founder/Owner TOC3 Pty Ltd & Director of TOC for Education Australia Recognized in Australia as a leading TOC Practitioner, Andrew is the founder of an independent boutique TOC consulting firm TOC3 Pty Limited based in Sydney, serving the Asia Pacific. With a TOC career spanning nearly 20 years, Andrew has delivered and helped deliver over 85 successful TOC implementations across a multitude of industry sectors in Australia, New Zealand, Singapore, Indonesia, Japan and the USA. Andrew brings a depth of TOC knowledge and implementation experience in guiding organizations to systematically and rapidly achieve their goals Andrew is proficient in all TOC application solution areas including the Logical Thinking Process Tools. He specializes in rapid and visual implementation methods. Andrew partners with world-class practitioners and is actively engaged in the International TOC Community. He has commenced sharing his experiences and insights through several case studies at TOCICO and other international TOC Conferences. Andrew is also the Director of TOC for Education Australia working to introduce the TOCFE thinking tools to schools and communities and wishes he could do more. Andrew is passionate about TOC and what it can deliver to the world. Before his TOC career, Andrew served as a scientific-systems based professional in strategic planning for Sydney City and the Blue Mountains Region. A pioneer in Integrated Local Government Geographic Information Systems, Andrew held senior management roles in Government Corporate Strategy and Business Planning and later for 5 years, in the private sector with Business Improvement Consulting with clients such as The Sydney Opera House, Phillips, Canberra Hospital, A V Jennings, and Perrigrin Semi-Conductor. In between he helped establish and run Australia's first micro-finance operation based on the Nobel Prize-winning Grameen Bank of Bangladesh. Andrew holds a BSc Hons in Applied Science (dual major/Magna Cum Laude) from the University NSW, a post-graduate MBA from Macquarie University, and he is certified by TOCICO, and is a qualified Jonah+ and CCPM IC3PM instructor.

Guido Bacharach

Guido Bacharach, Former Head of Strategy and Digitization Unit at the Stiftung für Hochschulzulassung in Dortmund. After his university studies he has held predominantly management positions, especially in the sales area and in public services. The focus of his work is on strategic digitization, process improvement, and project management. He is co-founder of the TOCICO SIG “TOC in Government.

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