About this Presentation
This TOCICO webinar introduces Goldratt UK’s Rules of Flow for MRO (Maintenance, Repair, and Overhaul) — a recent advancement in Goldratt UK’s implementation approach. Inspired by Efrat Goldratt-Ashlag’s book Goldratt’s Rules of Flow, the Goldratt UK team has developed a straightforward 10-step framework specifically designed for the MRO environment. After extensive field testing and refinement, this practical method has proven to streamline operations, improve reliability, and strengthen flow in complex maintenance and repair systems. Join Andy Watt, Managing Director of Goldratt UK, and Ian Gillott, COO of Goldratt UK, as they share the framework, demonstrate its application through real-world client examples, and discuss its measurable impact across diverse MRO settings. Whether you’re in manufacturing, aerospace, or service operations, this session offers actionable insights into applying TOC principles to one of the most challenging operational environments — MRO.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Learn why MRO environments require different management rules due to uncertainty, emergent work, and complex dependencies that make traditional planning ineffective.
Understand how the 10 Rules of Flow provide simple, practical guidance for protecting flow, managing uncertainty, and reducing turnaround time in MRO.
See how aggregating protective capacity and controlling work-in-progress stabilizes execution without increasing budget or resources.
Gain insight into how consistent application of Rules of Flow changes daily behaviors and improves delivery reliability and throughput.
Instructor(s)
Andy Watt
Andy Watt: Transformational Leader with 35+ Years of Expertise Industry Expertise: Production, Distribution, MRO, Supply Chain, Project Management. Track Record: 15 years in senior roles within the defence industry; over 30 years implementing Theory of Constraints (TOC) and Critical Chain Project Management (CCPM). Career Highlights: Joined The Goldratt Institute in 2000, delivering TOC training, coaching, and consulting. Worked directly with Dr. Eli Goldratt, applying TOC principles to solve critical business challenges. Took over Goldratt UK in 2007 to extend TOC consultancy across the UK. Led the team at Goldratt UK in the implementation of TOC and CCPM across hundreds of organisations worldwide.
Ian Gillott
Ian Gillott is Chief Executive Officer at Goldratt UK, where he leads day-to-day operations and drives strategic growth across the organization. Since joining in 2024, Ian has been at the forefront of shaping Goldratt UK's next chapter - bringing bold ideas, operational discipline, and a passion for delivering real results.
With over 20 years of leadership experience across the Rail, Automotive,Construction, and Bus sectors – and a track record spanning four countries - Ian is no stranger to complex challenges. Before joining Goldratt UK, he held senior roles within the Bamford group, including JCB, Wrightbus, and AllServiceOne. At Wrightbus, he played a key role in the company’s turnaround and built its aftermarket business from the ground up.
An engineer by background, Ian engineer by background and a change leader by nature, Ian brings expertise in Lean, Kaizen, Six Sigma, and Theory of Constraints – combined with a relentless focus on execution.