About this Presentation
This session addresses the patient throughput challenges facing post-COVID Emergency Departments across the country—challenges that directly impact patient care. Presenters will share their experience using data analytics, with the support of AI, to uncover and identify resource constraints within the ED.
By aligning providers, nurses, and ancillary staff to patient flow, the team was able to optimize departmental efficiency without adding resources. Improvements were achieved in key performance areas, including Left Without Being Seen (LWBS), Length of Stay (LOS), and Patient Experience.
Attendees will gain ideas on using data effectively, leveraging AI to visually represent data, and approaching complex problems with actionable, resource-conscious solutions.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The session reveals why healthcare bottlenecks often remain invisible—not because data is missing, but because it is fragmented, misaligned, and disconnected from clinical decision-making.
It shows how visualizing flow across the full patient journey exposes constraints that traditional KPIs like utilization, averages, and compliance routinely hide.
The presentation hints at how bridging the IT–clinical gap creates a shared language that allows TOC to move from theory into daily operational decisions.
It illustrates how combining TOC, analytics, and AI-supported visualization enables proactive constraint management—reducing wait times, LWBS, and staff strain without adding capacity.
Instructor(s)
Dr. Joseph Portale
Dr Portale is Board Certified in Emergency Medicine with over 15 years of clinical experience. He trained at Jefferson University Hospital in Philadelphia, and obtained a Masters of Science in Public Health. He has held various academic and leadership positions and is currently Chair and Medical Director for Capital Health Emergency Department System in Trenton NJ. He has a strong interest in quality improvement and medical education.
Dr. Kyle Wassermann
Dr. Kyle Wassermann is the Medical Director of Analytics, Associate Medical Director (Emergency Department), Emergency Medicine Physician