About this Presentation
It started with a Google search: “What’s a Goldratt?” What followed transformed not just project delivery—but an entire company.
In this fast-paced, story-driven talk, Val King shares how discovering the Theory of Constraints turned chaos into clarity. After years stuck at 70% on-time delivery (even with Agile and Scrum), his team reached 94% using Critical Chain—and from that success came a bigger realization: the same thinking could fix everything else.
This is a talk about seeing what others miss. Whether you lead a law firm, hospital, IT shop, or small manufacturing business, you’ll learn how to find your real constraint, protect it, and turn work into flow. Along the way, you’ll hear how a Google search, a war room of sticky notes, and one clarified constraint helped change not just project delivery—but the entire culture of a company.
You’ll leave with one action you can take Monday—and a radically different way of seeing how work really gets done.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Learn why many organizations fail to improve IT performance because they focus on visible pain instead of identifying the true system constraint.
Understand how fragmentation of senior technical capacity and poor work sequencing create chronic delays, rework, and the illusion of productivity.
See how applying the TOC Focusing Steps reveals the real constraint and explains why local improvements often hide system failure.
Gain practical guidance on how to identify, protect, and manage the constraint over a 90-day cycle to improve flow and outcomes.
Instructor(s)
Val King
Whitehat Virtual Technologies is a nationally ranked top 100 technology services provider serving clients in North America, Europe, and Asia Pacific, specializing in security, compliance, desktop virtualization, cloud, hosting, and managed IT services.
The Ascent Security Compliance Portal is a secure, real-time, collaborative web-based platform helping SMB organizations manage their Governance, Risk, and Compliance risk across 50+ frameworks of controls, including HIPAA, HITECH, NIST, ISO 27001, etc. Modules include: Assessment & Compliance, Governance, Risk Assessments, Business Continuity, Cybersecurity, Vendor Management, Audit Management, Security, Training, and Reporting.
As CEO of Whitehat Virtual Technologies, founded in 2012, and Ascent Portal, founded in 2015, Val is responsible for day-to-day operations and leading product development and Technology strategy.
Val consults with client leadership teams outside of day-to-day operations to help them understand and manage IT from the C-Suite, secure their organizations, and extract maximum value from their IT investment.
Val embraces an unconventional approach towards IT Operations, prioritizing user experience over infrastructural excellence as the key IT operations benchmark. In today's fractured cybersecurity landscape, Val stands apart, advocating for collective action over solitary pursuits. Val states that isolated investments in security by individual companies are not sufficient to ward off advanced, organized cybercrime organizations. Val lives in Austin, Texas, with his wife, and father of two daughters.
Val King has 25 years of experience in technology, compliance, and security, all in regulated industries, particularly in financial services and healthcare. Val has served as the Virtual Chief Information Technology Officer for both a Regional Bank (2017-2023) and a Regional Hospital System (2014-2019). Val King's reputation extends beyond his business accolades. As a speaker, his insights, distilled from years of firsthand experience, offer a unique window into the opportunities and trials of the digital age. His engagements span numerous conferences and workshops, providing audiences with actionable knowledge and an enriched understanding of IT and security's evolving landscape.
Val frequently speaks on topics including:
Establishing Functional Hybrid/Work-from-Home Strategies
Managing Cybersecurity Risk & Building Resilient Cybersecurity Programs
C-Suite Oversight and Responsibility with Cybersecurity
Simplifying IT Management for the C-Suite
Servant Leadership