About this Presentation
This presentation shares a compelling real-world case study of how a specialized burn and wound treatment hospital achieved breakthrough performance using Theory of Constraints (TOC) principles. Faced with growing demand, limited capacity, and complex clinical workflows, the organization needed a way to dramatically improve patient flow, quality of care, and operational efficiency—without adding significant resources.
The speakers walk through how the hospital identified its true system constraints and applied TOC thinking to redesign processes across surgery, wound care, diagnostics, and supporting functions. By focusing on flow, full-kit readiness, and better coordination across departments, the hospital significantly reduced delays, improved throughput, and increased access to care for critically ill patients.
Beyond operational changes, the presentation highlights the importance of leadership commitment, staff engagement, and building internal problem-solving capability to sustain results over time. Attendees will gain practical insights into how TOC tools can be applied in complex healthcare environments to achieve measurable clinical, operational, and financial improvements—demonstrating that breakthrough performance is possible even in highly constrained systems.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
How TOC Tools Helped Transform a Specialized Healthcare Facility
Practical Steps for Improving Patient Flow and Care Delivery
Organizational and Cultural Shifts Needed for Sustainable Improvement
Instructor(s)
Marcin Ludyga
Marcin Ludyga is a skilled healthcare manager trained at the TOC+ Management Institute and a certified Jonah. As the Chief Learning Officer (CLO), he supports hospital commission in the Process of On-Going Improvement (POOGI). Marcin works with a team of about 10 elite healthcare managers, focusing on enhancing patient care and operational efficiency.
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Jacek Węgrzyk
Jacek Węgrzyk, as a long-time CFO, first saw a huge need for improvement in hospital-based reality. He was responsible for bringing TOC method to Center for Burn Treatment in Siemianowice Slaskie and now agitates for wider system-use in regional and national healthcare system. He specialises in Drum Buffer Rope management techniques and logical thinking tools, which helps him to further implement many improvements in ares such as epidemiological and bed management. He is best described as a founder of TOC in CLO.
Pawel Schmidt is a practitioner and pioneer of Goldratt's Theory of Constraints (TOC) in Poland. He is a certified Jonah and TOCICO expert specializing in Project Management (Critical Chain), Throughput Accounting, and Logical Thinking Tools. Pawel has participated in conferences and workshops led by eminent TOC authorities such as Dr. Eliyahu M. Goldratt, Eli Schragenheim, Amir Schragenheim, Dr. Alex Klarman, Oded Cohen, Dr. Alan Barnard, Kathy Suerken, and James Holt.
With extensive experience as an auditor, strategist, and implementation coordinator, Pawel has worked with organizations across various industries, including metallurgy, metal, wood, printing, construction, plastics, education, consulting, local government, FMCG, retail, and trade. Currently, he focuses on creating and implementing strategies in production and sales.
Pawel is a partner in Poland for OneBeat and serves as the P
Pawel Schmidt
Pawel Schmidt is a practitioner and pioneer of Goldratt's Theory of Constraints (TOC) in Poland. He is a certified Jonah and TOCICO expert specializing in Project Management (Critical Chain), Throughput Accounting, and Logical Thinking Tools. Pawel has participated in conferences and workshops led by eminent TOC authorities such as Dr. Eliyahu M. Goldratt, Eli Schragenheim, Amir Schragenheim, Dr. Alex Klarman, Oded Cohen, Dr. Alan Barnard, Kathy Suerken, and James Holt.
With extensive experience as an auditor, strategist, and implementation coordinator, Pawel has worked with organizations across various industries, including metallurgy, metal, wood, printing, construction, plastics, education, consulting, local government, FMCG, retail, and trade. Currently, he focuses on creating and implementing strategies in production and sales.
Pawel is a partner in Poland for OneBeat and serves as the President of the Management Board of the TOC+ Institute for Constraint Management.