About this Presentation
This is the lead presentation to a facilitated session on how to create mindset and behavioral change. Alex Knight gave some of his own experiences and thoughts on changing mindset and behavioral change. The first thing we have to do is pick up a mirror and look at ourselves. Alex described his professional and consulting background (Ashridge School, Goldratt Consulting,and QFI) as related to the topic. His learning from the difficult moments includes: When experiencing difficulties in mindset and behavioral change, consider the following: 1. Start by assuming the other person is right (Ask yourself: what is it that you are not hearing?); 2. Look inside yourself to discover what behavioral / mindset change you need to undertake (what is the block in my understanding that makes me think I know more than that person) first in order to help others with their own change (the leader within). Trying to understand why that person thinks they are right can be approached in two ways: 1. Assume they are wrong and you are right and find the gap between their logic and your logic OR 2. Assume they are right (what does that mean in terms in my logic?). The best way to achieve mindset and behavioral change in others is to start the journey with an examination of yourself. For example in the healthcare area, one-third of the time someone is blaming others for the problem. You do not have the right to blame someone else until you prove you are 'squeaky clean.' A route to achieving mindset and behavioral change is mastering the following two qualities: value-based leadership and practical visionary. The characteristics of each of these are discussed.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Assuming the other person is correct can help in understanding their perspective and improving our own understanding.
Changing our own mindset and behavior is the most effective way to influence change in others.
Value-based leadership involves acting in the service of others, being reliable and consistent, respecting others, and creating freedom and loyalty.
Instructor(s)
Alex Knight
ALEX KNIGHT BSc, MBA Alex’s fascination with the Theory of Constraints started with a chance meeting with Dr Eli Goldratt. After meeting Eli, Alex realized the biggest breakthrough needed was in how we run and transform businesses. His first exploration with TOC was when he was at Ashridge Business School and was soon teaching TOC on all major executive open and tailored programs. He became a Board Member and led their international consulting activities for fifteen years. This involved working all over the world with many international businesses including Unilever, Hewlett Packard and American Express. Alex is globally recognized for his close work with Dr Eli Goldratt in bringing the Theory of Constraints to health and social care. His work around the world over the last three decades with leaders in health and wellbeing is encapsulated in his business novel, Pride and Joy. This has been translated into Japanese and French. It not only provides a blueprint for transformational change in health and social care but also highlights the key stages of analysis and innovation that are required to create a breakthrough in any industry. Alex's work is guided by his time spent with Dr Goldratt. It is through a combination of coaching executives in what not to change, laser-like focus on the few key leverage points to change and the development of true innovation in these selected areas that Alex believes leaders can better understand their own assumptions, achieve step changes in their own performance, the teams they work in and the areas they are responsible for. Alex’s passion is to demonstrate that TOC is not a methodology to be carried out by unique individuals but can be a practical process taught to everyone allowing the whole organization to participate in breakthrough thinking.