About this Presentation
Radiology services encompass image acquisition, interpretation, and image-guided procedures—each with its own workflow and constraints. Dr. James Rawson presents a comparative analysis of radiology process bottlenecks, from equipment to workforce limitations. This session explores how TOC thinking can reveal hidden constraints and inform more effective management strategies across the diagnostic imaging continuum.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The session reveals how TOC thinking can transform an Emergency Department by identifying and protecting critical care flow, showing that staffing shortages are often symptoms of deeper system constraints rather than pure headcount issues.
It teases that by redesigning patient flow logic and matching physician capacity with real-time demand signals, hospitals can reduce bottlenecks and wait times even without increasing the number of physicians.
The presentation illustrates that addressing emergency care challenges requires shifting focus from isolated staffing metrics to end-to-end flow performance, enabling teams to anticipate surges instead of reacting to crises.
Instructor(s)
Jim Rawson MD, FACR, FAAR, DSHS
Dr. Rawson serves as the Vice Chair of Operations and Special Projects in Radiology at Beth Israel Deaconess Medical Center where he is a Staff Radiologist in the Abdominal Imaging Section and faculty at Harvard Medical School. He is the Lead for Applied Engineering and Creating Value in Clinical Operations at the BIDMC Center for Healthcare Delivery Science. Dr. Rawson is past President of the Association of Academic Radiologists and Past President of the Radiology Alliance of Health Services Research. He served as Treasurer and Vice-President for the American College of Radiology. He chaired the Hospital Outpatient Prospective System Committee in the ACR Economics Commission and served on the Medicare Advisory Panel on HOPPS. His primary research interests are health policy, health delivery system redesign and process improvement.