About this Presentation
In this presentation, Douglas McKinnon, senior director of IT Project & Production Management, will describe how Charles River Laboratories used Critical Chain in the management of their extensive portfolio of IT projects. Despite far-from-ideal circumstances, and significant inertia and resistance, implementing Critical Chain helped deliver significant value to the organization. Before Critical Chain, about 55% of IT projects were delivered on time. Within a year of implementing Critical Chain this rose to over 90%, and has remained at over 90% for the past 2 years. At the same time end-user satisfaction with the delivered solutions rose. But the measure Douglas is most proud of is the increase in the employee engagement scores amongst the IT project delivery teams. From below average before they switched to CCPM, this has risen to one of the highest ratings in the company. He believes that ... A system that helps staff focus on the right things; Not having unnecessary bureaucracy; And an integrated approach to projects... was instrumental in this improvement in engagement and job satisfaction.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Charles River Labs successfully implemented Critical Chain Project Management (CCPM) to improve project delivery reliability from 55% to 92%.
The company also saw improvements in customer satisfaction and employee engagement, with the latter being a key driver of successful project delivery.
Combining Agile methodologies with CCPM can be beneficial, as they share principles such as eliminating bad multitasking and focusing on essential tasks.
Instructor(s)
Douglas MacKinnon
Douglas MacKinnon is the Sr Director IT Project & Production Management at Charles River Laboratories
Douglas oversees IT projects at Charles River Laboratories. Prior to his current role he was head of IT PMO Operations. Charles River is a $2.6B company that supports the life science sector, helping with the discovery, development and safe manufacture of new drug therapies Douglas's expertise lies in: Program Management, Critical Chain Project Management, Purchasing, Six Sigma, Project Management, eSourcing, Lean, Sourcing, Change Management.