About this Presentation
This presentation describes a case study of the change and challenge in engine maintenance. The history of the airline industry environment with deregulation and high oil prices is discussed. The characteristics of Delta Air Lines and the Maintenance / Repair / Overhaul facility (MRO, Technical Operations) are provided. Customer revenue growth has increased significantly as insourcing growth has been 440% per year for five years. This complex maintenance operation has been simplified using TOC, drum buffer rope (DBR) and Continuous Improvement (CI). The flow and challenges faced and throughput prior to TOC are discussed. A causal loop diagram of the flows and stocks is provided. A macro view of engine disassembly piece part repair and engine assembly is discussed. Critical chain (CC) is used in disassembly and assembly while DBR is used in piece part repair. A summary of changes, lessons learned, and results are provided. A history of continuous improvement included CI teams, high performance workplace, six sigma, lean enterprise, and theory of constraints. TOC concepts have provided a clear understanding of where to apply six sigma and lean methods to achieve true bottom line results. Changes to metrics focus on alignment operations with business goals.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Gary Adams
Manager – Engine Maintenance Continuous Improvement at Delta Airlines.
Gregory Mays
General Manager – Engine Maintenance Operations at Delta Airlines.