About this Presentation
Many healthcare teams struggle to solve problems because they’re unclear on what they’re really trying to achieve. In this keynote, Dr. Benjamin Newman shows how defining the right goal can resolve conflicts, improve focus, and drive better decisions across the system.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
This session reveals that most improvement efforts fail because teams misidentify the real problem, chasing symptoms instead of uncovering the root constraint that truly limits performance.
It shows how structured analysis — not intuition or hindsight — can transform vague complaints into precise problem statements that point directly to high-impact solutions.
The presentation teases that by stripping away assumptions and focusing on what must be true for the problem to exist, organizations can avoid wasted effort and unlock breakthrough results.
Instructor(s)
Benjamin Newman MD FACEP
Dr. Benjamin Newman is an emergency physician and a managing partner of Healthcare Constraint Management, a consulting company dedicated to improving patient outcomes and operational efficiency through the application of Theory of Constraints to healthcare settings. He received his medical degree from the Boonshoft School of Medicine, after which he completed a residency in emergency medicine at Strong Memorial Hospital. He has a master's in medical management from the William E. Simon School of Business and has served in a variety of healthcare leadership roles, in including as an executive medical director, quality director, and MEC representative. Known for his adaptability and results-driven approach, Dr. Newman values relationships, high-quality care, and integrity in leadership.
In support of improving patient care, this activity has been planned and implemented by Centra and the Theory of Constraints in Healthcare International Certification Organization. Centra is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
