About this Presentation
This case study describes a physician lead TOC implementation to improve his ophthalmologic practice in a Brazilian hospital. The work consisted of performing 2 retinal imaging exams: fundus photography and fluorescein angiography. After applying the 5 focusing steps, buffer management, and drum-buffer-rope, the practice improved continuously. In 4 weeks, the practice increased the number of appointment slots by 50% and last minute appointments by 150%. All stakeholders saw the benefits beginning on the first day. Patients flowed very smoothly through the system. More importantly, the quality of care improved after implementing TOC. Since fighting fires was eliminated, the provider and the assistant could focus on the current patient treatment, dedicate more time for each patient and also attend more patients per session. Video length: . PDF: slides.
What Will You Learn
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Instructor(s)
Gustavo Bacelar
GUSTAVO BACELAR (PhD) helps healthcare organizations achieve major performance improvements from existing resources. Introduced to Theory of Constraints (TOC) in 2005, he has been using this management methodology for business and life ever since. In Brazil, he implemented TOC in his ophthalmology practice (in a hospital and in his private practice) and was able to attend 64% more patients (without overtime, at no extra cost) providing better care. In Portugal, Gustavo has been working with TOC since 2012 in several areas of health (e.g. pharmacy, obstetrics) and taught a course on TOC in Healthcare (theme of his PhD) at the Faculty of Medicine of the University of Porto (FMUP). He has 2 MD degrees – from Brazil (EBMSP) and Portugal (FMUP) –, holds an MBA (FGV), a Master of Medical Informatics degree from FMUP and is a PhD (FMUP). Additionally, he is a proud member of TOCICO (Theory of Constraints International Certification Organization).