About this Presentation
This TOCICO presentation unpacks the elements required to deliver a successful project with CCPM in a highly volatile, unpredictable environment where none of the collaboration partners know anything about TOC nor CCPM. The Project involves the separation of shared Information, Telecommunication infrastructure and administration functions between 2 businesses under the same ownership structure. It was imperative to do this without disruption to normal business especially as the businesses approached their peak season. From the 20 plus years of experience, the company ICT manager, has found projects of this nature to rapidly spin out of control requiring significant additional time and effort. Often with budget overruns, frequent disruption to day to day business transactions, coupled with high stress, and the inevitable late delivery. The presentation will walk through the project timeline from inception to end and highlight the many potentially damaging curve balls that could/would derail the project. We show how these where quickly and calmly dealt with to recover buffer penetration and avert time blow-outs. CCPM allowed us to identify and resolve issues quickly through active engagement, collaboration and delivery of context with our partners. By the end we can say we managed to tame a dragon. The presentation assumes a basic knowledge of CCPM. Video length: . PDF: slides.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
This case shows how CCPM can turn a high-risk, multi-vendor IT project into a coordinated system. The project required separating shared ICT infrastructure across two businesses and multiple sites, while coordinating three technology providers and avoiding disruption to either business.
One of the most valuable lessons came before execution: build the network collaboratively and validate what is actually required. During the network-building workshop, the team discovered a major missing workstream—Office 365 email migration—that had not been included in the original WBS.
The session shows how CCPM helped the team deal with uncertainty without immediately surrendering the due date. When a major telco issue threatened to push completion into 2019, the team recalibrated the remaining network, challenged assumptions, found an invalid dependency, corrected overly conservative duration estimates, and identified a suboptimal scheduling decision.
The payoff was concrete: the project was delivered on time, under budget, with scope improvements and no significant business disruption. The qualitative benefits included greater speed, clarity, certainty, calm, alignment, and the ability to prevent small issues from becoming major ones.
Instructor(s)
Andrew Kay
ANDREW KAY, TOCPC™ , Founder/Owner TOC3 Pty Ltd & Director of TOC for Education Australia
Recognized in Australia as a leading TOC Practitioner, Andrew is the founder of an independent boutique TOC consulting firm TOC3 Pty Limited based in Sydney, serving the Asia Pacific.
With a TOC career spanning nearly 20 years, Andrew has delivered and helped deliver over 85 successful TOC implementations across a multitude of industry sectors in Australia, New Zealand, Singapore, Indonesia, Japan and the USA. Andrew brings a depth of TOC knowledge and implementation experience in guiding organizations to systematically and rapidly achieve their goals Andrew is proficient in all TOC application solution areas including the Logical Thinking Process Tools. He specializes in rapid and visual implementation methods.
Andrew partners with world-class practitioners and is actively engaged in the International TOC Community. He has commenced sharing his experiences and insights through several case studies at TOCICO and other international TOC Conferences.
Andrew is also the Director of TOC for Education Australia working to introduce the TOCFE thinking tools to schools and communities and wishes he could do more.
Andrew is passionate about TOC and what it can deliver to the world.
Before his TOC career, Andrew served as a scientific-systems based professional in strategic planning for Sydney City and the Blue Mountains Region. A pioneer in Integrated Local Government Geographic Information Systems, Andrew held senior management roles in Government Corporate Strategy and Business Planning and later for 5 years, in the private sector with Business Improvement Consulting with clients such as The Sydney Opera House, Phillips, Canberra Hospital, A V Jennings, and Perrigrin Semi-Conductor. In between he helped establish and run Australia's first micro-finance operation based on the Nobel Prize-winning Grameen Bank of Bangladesh.
Andrew holds a BSc Hons in Applied Science (dual major/Magna Cum Laude) from the University NSW, a post-graduate MBA from Macquarie University, and he is certified by TOCICO, and is a qualified Jonah+ and CCPM IC3PM instructor.
Daniel Hearding
PFM
Consultant