About this Presentation
This presentation discusses the four necessary conditions in successful implementations for the client: The client must retain independence; the client must own the implementation; the client must understand what to do; and the client must achieve excellent results. The first dilemma has objective A Have a successful implementation; B The consultant must ensure that the client retains independence; D The consultant mode of operation must be hands-off; C The consultant must ensure that the client understands what to do; and D’ The consultant mode of operation must be hands-on. The second dilemma has objective A Successful implementation B The consultant must ensure that the client owns the implementation; D The mode of operation must be client directs (content, pace); C The consultant must ensure that the client achieves excellent results; and D’ The mode of operation must be consultant directs (content, pace). An analogy of proper TOC consulting and scuba diving is provided. The steps that a scuba diver takes to learn and become good are mapped to the four necessary conditions for a successful relationship between consultant and client. The lessons learned from learning scuba diving are applied to consulting. The recommended solution is to be hands-on and consultant-directed leading the client through the first few times. A process is then used to ensure that the client has a full understanding and the ability to use the TOC tools effectively.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The speaker emphasizes the importance of the client's commitment in the success of Viable Vision implementations.
The speaker highlights the need for consultants to be with the client while they're doing anything new, for enough repetitions until they're successful.
The speaker draws parallels between the process of learning to scuba dive and implementing Viable Vision, emphasizing the need for commitment, knowledge development, practice in a safe environment, and expert guidance.
Instructor(s)
Lisa Scheinkopf
Lisa Scheinkopf founded Jenrada LLC in 2019 after more than 30 years in the TOC consulting and training field, which culminated in 14 years as a Partner with Goldratt Consulting. There, she served as global processes director, headed up the firm’s consulting practice in North America and India and headed up the Goldratt School. After working with Dr. Eliyahu Goldratt to develop the TOC Thinking Processes, Lisa wrote the definitive TOC reference, Thinking for a Change: Putting the TOC Thinking Processes to Use (St. Lucie Press, 1999). "I am proud of the fact that this is the only book on the TOC Thinking Processes that Eli Goldratt personally endorsed." Lisa has been at the forefront of TOC for more than 30 years, using her passion for breaking down barriers between people to transform the powerful breakthrough thinking of TOC into actions and results that benefit all stakeholders. Lisa has consulted to companies large and small around the world, teaching and coaching from the top floor to the shop floor. Along the way, she has developed new TOC based solutions that apply across a broad spectrum of industries. Lisa is a contributing author to the TOC Handbook (McGraw-Hill, 2010) and her articles have been published in a variety of professional publications. Her passion and knowledge, combined with a unique ability to connect with people from the podium, have gained her popularity as a public speaker on a wide range of TOC subjects. Lisa is a former TOCICO Board Member and Chairperson and in 2018, she was awarded the TOCICO Lifetime Achievement Award. Lisa has worked with hundreds of leaders, change makers and companies around the world to radically increase performance by creating an environment of innovation, inspiration, and harmony.
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.