About this Presentation
The case study refers to the design, application and implementation of the TOC replenishment solution in the biggest Dairy in Cyprus. The two biggest dairies in Cyprus merged their operations under a new operational model in 2008. The merger affected all aspects of the two companies - manufacturing, supply chain/logistics, sales, IT, HR and administration. This case study analyses how the TOC replenishment solution was designed and implemented to support the creation of the new supply chain that would be able to service daily more than 2500 customers through a fleet of 150 vehicles and through 4 depots supported by a central warehouse. The whole project was realized in less than a year and it was a huge undertaking for the company, which created the new future without missing market presence not even for a single day. There are lessons learned and there is room for further improvement.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Dr. Spyros Bonatsos
Dr. Spyridon Bonatsos – Executive Summary and Short CV Dr. Spyridon Bonatsos is a seasoned executive and academic with a Ph.D. in Management Sciences from the University of Strasbourg, specializing in the Theory of Constraints (TOC)—a systemic methodology designed to identify and optimize organizational leverage points. As CEO of Atlas Panton Group, one of Cyprus's largest construction-centred business groups, Dr. Bonatsos brings a systems approach that he has consistently applied across his entire career, including roles as Commercial Director, Operations and Technical Director. His deep expertise in TOC and systems thinking has been pivotal in driving performance improvements, facilitating strategic market expansions, and enhancing manufacturing and supply chain efficiencies. Known for his capacity to streamline complex operations, Dr. Bonatsos combines a holistic perspective with rigorous analysis to manage high-stakes projects and advance international business growth. His unique blend of executive and academic experience positions him as a thought leader in applying systems thinking to complex organizational contexts, bridging the gap between theory and practice in today’s dynamic business landscape. Additionally, as an educator in Operations and Systems Engineering, he integrates theoretical knowledge with practical insights, empowering future leaders with a systemic and strategic mindset.
Ms Alka Wadhwa
Alka Wadhwa is an experienced consultant and process improvement expert with over 24 years of expertise in the Theory of Constraints (TOC), Lean Six Sigma, and organizational performance optimization. She has successfully led projects in healthcare, financial services, and manufacturing, driving significant improvements such as a 67% boost in hospital operations and a 140% increase in outpatient visits.
Previously, Alka Wadhwa spent 17+ years at GE Global Research Center, where she led initiatives to enhance various GE businesses through advanced technologies, process redesign, and system optimization. Founder of Better Solutions Consulting, LLC, she specializes in using TOC, Six Sigma, and data analytics to streamline operations and build high-performance teams.
Her work has earned her multiple accolades, including the Empire State Award of Excellence in healthcare.
Dr Gary Wadhwa
Dr. Gary Wadhwa is a Board Certified Oral & Maxillofacial Surgeon with extensive experience in the field. He completed his Oral & Maxillofacial Surgery training at Montefiore Hospital, Albert Einstein College of Medicine in Bronx, NY, and has served as an Attending at prestigious institutions like St. Peters Hospitals, Ellis Hospital, and Beth Israel Hospital in NY. With a career spanning over two decades, he was the former CEO and President of a group specialty practice in NY from 1994 to 2015. Dr. Wadhwa holds an MBA from UT at Knoxville, TN, and has undergone additional training in System Dynamics at MIT, Health System Management at Harvard Business School, and Entrepreneurship and healthcare innovations at Columbia Business School. Committed to expanding access to Oral & Maxillofacial Surgery care, he is currently engaged in a meaningful project to provide healthcare services to underserved populations in inner city and rural areas through non-profit Community Health Centers.