TOCICO

In 2003, Nikkei Computer, the most popular IT industry magazine in Japan, reported that 2/3 of the business applications do not meet business expectations. Many professionals in this industry identified that the most important issue must be the lack of appropriate knowledge for requirements definition and design process. The number of projects held by various companies and organizations generates a certain contribution, however, the aforementioned magazine reported similar result in 2008. It means we could not find a meaningful breakthrough by our traditional “functional approach.” In 2008, Hitachi started to investigate the root cause of this problem to find a meaningful breakthrough using TOC. Immediately after this initiative started in examining their learning process by using the TOC thinking processes (TP), Hitachi identified some wrong assumptions, a flawed paradigm, and a dilemma in these processes. The TOC TP and other various knowledge lead Hitachi to develop a new paradigm, policies and processes. The new methodology “Ex-Approach” is the comprehensive body of knowledge and consists of TOC as foundation, and various frameworks, tools and techniques specific to these processes. “Ex-Approach” contributes to realize collaboration / harmony by and between business users and system engineers and supports them to focus on “needs, not wants”, “what, not how”, “flow, not functionality.” The new paradigm and process are highly welcomed and utilized in various industries including financial services, manufacturing, retail and public sector. Most of the deliverables / outcome of more than 100 system planning, requirement definition and design projects conducted based on this body of knowledge are described as “meet or exceed business expectations” by the clients. These significant results represent that we established actual and robust win-win relationships by and between the “IT user” and the “IT service provider”, which we were longing for but never realized. The presentation will provide: our industry background, our learning process, the wrong assumptions, the flawed paradigm and dilemma, and the “new paradigm, policies and processes” followed by our high level explanation of the new methodology and several proven results in various industries. 3 Learning objectives. -Flawed paradigm vs new paradigm. -The methodology “Ex Approach” body of knowledge for Information system contents design. -Results & actual cases applied. Through the above information, the audience will be able to apply or design to fit their own situation. 3 Questions expected. “ Show further potential” using questions such as; - Is there any specific area where we cannot apply this methodology? -How do we realize the Win-Win relationship? Is there any impact on the clients’ IT user and its IT service division? -Do you have any failure case? What was challenges? What is your next challenge or next stage?