About this Presentation
Our talk will discuss the experiences of The Texas Workforce Commission in applying TOC as the lead methodology in their Rapid Process Improvement initiative launched in 2012. While initially focused on Lean and Six Sigma methods, the success of using TOC to focus and guide the process during its pilot phase shifted the center of the effort toward following a TOC-guided approach. The initial pilot resulted in substantial improvements which were publicized in a report to the Texas State Legislature in August 2012. From there the agency rapidly expanded the process to all of its departments and the agency as a whole, under Alfredo Mycue’s direction and with the assistance of Kevin Fox from Viable Vision. We will recount the journey so far and discuss the many challenges and lessons learned in fostering rapid improvement in a large government agency. Among these were the difficulties in overcoming resistance to change, operating within a budgeting process that typically creates a disincentive to improve, and in finding new measurements to guide and motivate correct action within the many constraints of government. We will share the strategies used, successes, obstacles and many of the lessons learned along the way.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
