TOCICO

The TOC approach to resolving chronic conflict assumes one party will initiate action and the other party will react cooperatively. But in true chronic conflict there may be decades of emotional baggage making either of those actions unlikely or unsuccessful. Dr. Donna Hicks of Harvard University worked in areas of high conflict around the world for 25 years and created a model to explain why chronic conflicts perpetuate. Her model is based on the inherent dignity of human beings and our intensely emotional reactions to being devalued or considered of little worth. She refers to these as dignity violations. Her Dignity Model proposes a means to use knowledge of dignity and dignity violations to help resolve conflicts between individuals or groups. The TOC approach to resolving chronic conflict has an excellent logical method but is missing the emotional link. Dr. Hicks’ method has a way to use the emotional link but is missing the logical approach to resolve the conflict. This presentation shows that by combining the two approaches we can come up with a more successful and more effective means of resolving chronic conflicts between individuals, organizations, business units, or companies. And it suggests a means of making the Dignity Model more effective in both business and non-business environments. This material was originally presented at the 2017 TOCICO annual conference in Berlin. This webinar will build on that presentation by beginning the coverage of ways to take action to recognize and resolve dignity issues in organizations as well as presenting other post-conference developments.