About this Presentation
JCB India is a 1 Bi USD company into the business of manufacturing and selling earth moving equipment. JCB Parts and Service Division is responsible for sales of spare parts and service to equipment post sale. In year 2012 India started facing a slowdown in industrial and infrastructural projects, which impacted the entire industry producing related equipment i.e. trucks, earth moving equipment, etc. The future was uncertain; every company was looking at possible ways to cut costs. Exactly at that time, management of JCB decided to embark on TOC to protect business from any downfall and grow. Last three years, when market shrunk, the company ensured a growth in sale, and built a strong supply chain to take bigger jumps when the market starts growing. The case study is about the journey of the company, despite all factors against the growth, how it ensured its growth. The case is of their courageous journey of ‘Sailing against the tide’, and showing a path for others to follow.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
JCB faced unique challenges in managing customer demand, inventory, and legal obligations, which were addressed through the implementation of TOSA.
The implementation of TOSA helped improve the availability of spare parts, reduce dependency on retail managers, and streamline the replenishment process.
Despite improvements, challenges remain in terms of managing the availability of parts, particularly in the retail outlets.
Instructor(s)
