About this Presentation
A firsthand account of the trials, triumphs, and lessons learned from improving an Unemployment Insurance program to meet citizen needs during the COVID19 pandemic.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The COVID-19 pandemic led to an unprecedented surge in demand for unemployment insurance, necessitating rapid adaptation and innovation.
The Texas Workforce Commission used the Theory of Constraints as a primary tool to handle this surge, focusing on solutions targeted at areas of greatest impact.
The Commission also had to deal with a massive increase in fraud attempts, developing new detection and prevention mechanisms that prevented an estimated $8.7 billion in fraud payments.
Instructor(s)
Jonathan Coneby
Jonathan Coneby is the Manager of Business Transformation/Rapid Process Improvement at the Texas Workforce Commission. He is an internal consultant to all 13 of the agency's divisions, representing a variety of programs and service delivery models. In his position, Jonathan manages cross functional project teams to increase the effectiveness and efficiency of program operations. He serves as a member of the executive team and advises leadership on enterprise strategy and process improvement. He also serves as a lead trainer and mentor for the agency's Rapid Process Improvement practitioner curriculum, empowering agency staff to improve their operations. Jonathan is a graduate of the University of Texas and holds an undergraduate degree in Economics. He also holds professional certifications in internal auditing (Certified Internal Auditor) as well as the Theory of Constraints (TOC Jonah).