TOCICO

The 12 question Excel Model has evolved from over a decade of practical experience in using the TOC thinking processes to solve a variety of problems involving individuals and organizations from various industries and activities. The latest extensive 12 questions activity relates to healthcare in a study in US healthcare by a group of senior executives and consultants. We have named this study the “Little Prince Pediatric Hospital (LPPH)”. The developing TOC knowledge we will present is the 12 Questions Workshop Process applied to healthcare. In the workshop at the TOCICO conference we will give participants hands-on experience with the 12 Questions Excel model. Participants are encouraged to bring a laptop and download the current Excel file at the workshop. In this manner they can follow the main discussion and simultaneously try to resolve a problem of their own interest (OK, it’s multitasking, but probably worth it.) The presenter will introduce the initiation of the LPPH Project, through the first chronic conflict. The workshop group will then participate in the development of the analysis of a discomfort related to the government role in US healthcare (UDE) selected by the participants in this workshop, to illustrate the 12 questions process. After the UDE analysis is complete we intend to center most of the remaining discussion on the fit of the product of the TOCICO exercise with the healthcare LPPH study generic current reality tree for U.S. healthcare. We claim that the process we are presenting is developing new knowledge because we systematically categorize the logical entities produced by the method into 12 categories, which include the alligator, gold, crutches and mermaid model entities in the larger framework. We will also briefly address the relationship with other conflict resolution methods used in conjunction with Strategy and Tactics trees.