About this Presentation
Problem statement: Change is hard: Many types of implementations (ERP, EPM, PMOs, TOC) have trouble generating long-term behavior changes. This presentation describes the problems of making change stick. While Rob has worked in critical chain project management for over a decade, the points in this presentation apply to change in general. The major objectives of this presentation are: Good: To learn a few useful ideas to improve your implementation planning and execution; Better: Think more from the point of view of the “changes” rather than the “changers”; Best: Consider a new paradigm for causing and continuing change. Some problems are linear thinking and first person bias (how will I measure you). The real question is how will people measure themselves? The cycle of trust (willingness to depend on someone or something, in a specific context) is Instigation – Expectation – Dependency – Result – Validation then back to Instigation or Expectation. The cycle of results is given: Urgency (Describe a vision) – Expectations – (plan, create ownership) – Commitment (implement) – Value (Measure results) – Validation (communication, reevaluate, reinforce). The standard implementation plan used today is described as a linear plan and first-person bias. Implementation plans should follow the cycle of results framework. We provide a check list which includes: find the urgency; define expectations and values for everyone; communicate expectations; distinguish expectations from commitment; obtain commitment by planning, building ownership, provoking responsibility; and communicate results to refine expectations.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Change is difficult, and often, organizations struggle to maintain long-term behavioral changes.
The speaker suggests that a shift in perspective may be necessary, moving away from an engineering mindset to a more human-centric approach to management and change.
A successful implementation requires not just planning and execution, but also sales and marketing. This involves creating a sense of urgency, setting clear expectations, gaining commitment, and establishing a cycle of results based on trust.
Instructor(s)
Rob Newbold
Rob Newbold, CEO and founder of ProChain Solutions, is one of the world’s leading experts on Critical Chain project scheduling and management. He has forty years’ experience developing process improvements in various fields. Rob is a frequent writer and speaker and holds degrees from Stanford University, SUNY Stony Brook, and Yale University. He is the author of the books Islands of Stability (ProChain Press, 2019), The Project Manifesto (ProChain Press, 2014), The Billion Dollar Solution (ProChain Press, 2008) and Project Management in the Fast Lane (St. Lucie Press, 1998) and was a contributing author to the TOC Handbook from McGraw-Hill. He was presented with a TOCICO Lifetime Achievement award by TOCICO in 2023 and a TOC Excellence Award by TOCPA in 2024. ProChain Solutions has been a leading provider of software, methodology, and implementation services for Critical Chain solutions since 1997.