About this Presentation
This presentation discusses how the Enterprise Project Management Office partnered with the Phlebotomy team at Boston Children’s Hospital to successfully reduce patient visit times at the Phlebotomy clinic, resulting in 77% of patients completing their visit in 20 minutes or less. It explains how we used Lean, Change Management, the Theory of Constraints, and one-piece flow training to collaboratively drive improvement in a clinical setting.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Systems change beats quick fixes. The session reveals that improving clinic performance isn’t about faster needles or stricter rules — it’s about redesigning processes so that the flow of patients is predictable and resilient to variations in demand.
People, not technology, unlock real improvement. Rather than layering tools on top of chaos, you’ll see how engaging staff in identifying constraints and designing solutions changed behavior and sustained performance over time.
Data isn’t the answer — it’s the signal. The presentation hints at how capturing the right flow indicators (wait times, arrival patterns, service variability) revealed bottlenecks that were invisible in traditional metrics, enabling targeted action with measurable results.
Instructor(s)
Elif Karakus
Elif has a background in Industrial Engineering and a Master’s in Information Technology. She works as a Continuous Improvement Consultant in the Enterprise Project Management Office at Boston Children’s Hospital, focusing on improving hospital operations and patient access. With her certification as a Lean Six Sigma Green Belt, Elif uses a data-driven approach to process improvement, driving meaningful change that benefits both patients and the organization. Outside of work, she enjoys extreme sports, traveling, cooking, and spending quality time with her family and friends.
Anthony Eid
Anthony Eid, Sr. Continuous Improvement Consultant at Boston Children's Hospital, has a background in Chemistry and a master’s in Organizational Leadership. He works as a Senior Continuous Improvement Consultant in the Enterprise Project Management Office at Boston Children’s Hospital, working to reduce operational waste and improve patient flow. As a Lean Six Sigma Black Belt with a Train-the-Trainer certification from Prosci, he uses various improvement methodologies to foster a culture of continuous improvement across the enterprise. Anthony enjoys being a dad to his 3-year-old daughter and 4-year-old dog, and a husband to his much smarter wife.
Hayley Morris
Hayley Morris is a Continuous Improvement Consultant in the Enterprise Management Office at Boston Children’s Hospital. In her role, she works on strategic projects across the Enterprise that focus on improving processes for patients and staff using lean six sigma, change management, and project management. She has a degree in Industrial Engineering from Northeastern University and is a certified Lean Six Sigma Green Belt.