TOCICO

There are four, and only four, fundamental classes of resistance to improvement and they are the positive and negative of the problem, and the positive and negative of the solution. We know this as the 4-views of buy-in or the alligator and the mermaid change matrix. Our traditional layers of resistance; whether five, six, nine, or more layers, are subdivisions of just three of these fundamental classes. There is one class, the positive of the problem that we have hardly cared to understand at all and doesn’t appear in any of the traditional layers of resistance. This is very important. These four classes have a symmetry that allows them to be mapped onto the systemic cloud, as pairs, in a very particular and productive way. We know that the layers of resistance must exist if indeed a cloud exists – otherwise there would be no cloud – and now we know where to map them. They have always been there; simply hiding in plain sight. This broadening of the thinking processes adds tremendous utility to the cloud and our problem-solving process. It is applicable to all theory of constraints philosophy and methodology. We can now succinctly present a complete analysis of any given situation on a single A4 or A3 page.