About this Presentation
The use of TOC in healthcare is an emerging field. This presentation describes the use of the five focusing steps (5FS), throughput accounting (TA), drum-buffer-rope (DBR), buffer management (BM), the engines of harmony, and the thinking processes (TP) in a family practice organization. Many medical providers use a patient appointment scheduling system based on fixed appointment times to schedule patient flow; the use of TOC in this type of scheduling system is a new and significant area of study. The TOC tools (the TP) and BM were used to improve scheduling, execution, and patient flow by eliminating the major causes of interruptions, thus providing a smoother flow of patients to and from the provider. The attendee benefits from understanding: 1. The application of each TOC tool to the medical practice through various examples in an actual practice. 2. The use of BM to proactively improve appointment scheduling and execution systems. 3. The major causes of poor organizational performance across a medical practice.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
James F. Cox III
James F. Cox III Professor Emeritus, Management Dept. Terry College of Business, University of Georgia, Athens, GA. 30602 James F. Cox III, Ph.D., TOCICO certified, CFPIM, CIRM, JONAH’s JONAH, Professor Emeritus, was the Robert O. Arnold Professor of Business at the University of Georgia. Before an academic career of over 30 years, he held industry and military positions. He taught Jonah workshops and numerous TOC workshops and programs. Dr. Cox’s research has centered on TOC for over thirty-five years. He co-edited (with John Schleier) the TOC Handbook. He has written three books on TOC and has authored/co-authored over 100 articles in top academic and practitioner journals, including Decision Sciences, the Academy of Management Review and Journal, Production/Operations Management Journal, MIS Quarterly, International Journal of Production Research, Production and Inventory Management Journal, and Industrial Engineering. He was the co-editor of the APICS Dictionary (five editions with John Blackstone) and the TOCICO Dictionary, 2nd edition. Dr. Cox, an APICS member for over 40 years, held numerous chapter, regional, and national offices (BODs for 4 years, VP-Research for 2 years, APICS E&R Foundation BODs for 9 years including 4 as president). He also served on the founding TOCICO Board of Directors and as its first director of certification. He has spoken at over 50 APICS and other professional organization chapter meetings, regional seminars, and international conferences on TOC. He has received the APICS Voluntary Service Award and the TOCICO Lifetime Achievement Award for his contributions to the field. His research interest for 13 years has been the application of TOC in healthcare.