About this Presentation
Vivo (Telefonica Brazil), is Brazil's largest telecommunications company. Its IT team has over 6,000 members. In 2018 Vivo set the goal of doubling the rate at which IT projects were completed - the IT2X Program - without employing more staff. In this presentation, CIO Andre Kriger will share the story of how VIVO achieved this objective, highlighting key challenges & obstacles they faced along the way, and how they overcame them. Last, Andre will discuss where he plans to go from here as they pursue ever-higher levels of value delivery.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
This session shows that doubling project delivery does not start with working faster on everything. It starts with confronting the real causes of delay: too many parallel projects, weak resource management, poor visibility, and overloaded shared resources.
A central shift is cultural as much as operational: value priorities over responsiveness, finishing over starting, reliable planning over optimistic commitments, and shared goals over individual goals.
The presentation highlights a practical Critical Chain-style playbook, including staggered release, unified prioritization, single-tasking, management by indicators, and optimization of the project chain rather than isolated tasks.
The results are compelling: the organization increased monthly project throughput from about 10 to 31 projects, improved on-time delivery from 27% to 91%, reduced lead time from 199 to 185 days, cut time to market from 416 to 320 days, and reduced WIP by 33%.
Instructor(s)
André Kriger
André Kriger
CIO at VIVO (Telefônica Brasil)
André Kriger leads the IT organization from Telefonica Vivo, responsible for formulating their vision and execution of their respective strategies. Under his purview, IT is responsible for serving almost 100 million customers in Brazil. Within Vivo there are over 6500 personnel working at IT, both insourced and outsourced. As the Chief Information Officer, André concentrates on enabling key business transformations projects in B2C and B2B markets, focusing to improve the Customer Experience through adopting the newest technologies and creating platforms that meet rapidly the scale efficiency and provide agile service delivery, leveraging the company leadership for their innovative achievements spanning digital transformation. André also leads the IT2X Program which goal is to multiply the throughput to the business and better delivery time for the projects executed in IT. André has a Bachelor’s degree in Business Administration from FAE, Curitiba Brazil and MBA from the FW Ollin Business School at Babson College in Massachusetts. André has been appointed as finalist for the TM Forum Excellence Awards 2019.