About this Presentation
Faced with a critical shortage of emergency physicians, Benjamin Newman’s team turned to TOC to design and implement a telemedicine program that would restore flow and capacity. The initiative applied bottleneck analysis, thinking process tools, and Critical Chain Project Management to deliver fast, effective results. This session provides a practical look at how TOC principles can be adapted to technology-driven solutions in urgent care environments.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
The session reveals how TOC thinking can transform an Emergency Department by identifying and protecting critical care flow, showing that staffing shortages are often symptoms of deeper system constraints rather than pure headcount issues.
It teases that by redesigning patient flow logic and matching physician capacity with real-time demand signals, hospitals can reduce bottlenecks and wait times even without increasing the number of physicians.
The presentation illustrates that addressing emergency care challenges requires shifting focus from isolated staffing metrics to end-to-end flow performance, enabling teams to anticipate surges instead of reacting to crises.
Instructor(s)
Benjamin Newman MD FACEP
Dr. Benjamin Newman is an emergency physician and a managing partner of Healthcare Constraint Management, a consulting company dedicated to improving patient outcomes and operational efficiency through the application of Theory of Constraints to healthcare settings. He received his medical degree from the Boonshoft School of Medicine, after which he completed a residency in emergency medicine at Strong Memorial Hospital. He has a master's in medical management from the William E. Simon School of Business and has served in a variety of healthcare leadership roles, in including as an executive medical director, quality director, and MEC representative. Known for his adaptability and results-driven approach, Dr. Newman values relationships, high-quality care, and integrity in leadership.