About this Presentation
In 2016, Texas Workforce Commission’s Sub-Recipient Monitoring Department was having trouble completing their monitoring reports after their monitoring visits. They were falling behind month after month cumulating in over a years’ worth of backlog (79 monitoring reports). In some cases, they would be going on-site to monitor a sub-recipient who hadn’t received their report for the previous year. Utilizing TOC through the TWC Rapid Process Improvement methodology, the department was able to completely eliminate their backlogged reports within 14 months and create a sustainable monitoring methodology for their department that provided oversight over more risk for the agency. They are now doing more with less effort. Video length: . PDF: slides.
What Will You Learn
To help you get the most value from this session, we’ve highlighted a few key points. These takeaways capture the main ideas and practical insights from the presentation, making it easier for you to review, reflect, and apply what you’ve learned.
Instructor(s)
Jonathan Coneby
Jonathan Coneby is the Manager of Business Transformation/Rapid Process Improvement at the Texas Workforce Commission. He is an internal consultant to all 13 of the agency's divisions, representing a variety of programs and service delivery models. In his position, Jonathan manages cross functional project teams to increase the effectiveness and efficiency of program operations. He serves as a member of the executive team and advises leadership on enterprise strategy and process improvement. He also serves as a lead trainer and mentor for the agency's Rapid Process Improvement practitioner curriculum, empowering agency staff to improve their operations. Jonathan is a graduate of the University of Texas and holds an undergraduate degree in Economics. He also holds professional certifications in internal auditing (Certified Internal Auditor) as well as the Theory of Constraints (TOC Jonah).