2004 TOCICO International Conference

Integrating the TOC thinking processes and six sigma

Conflicts as guides

Improve relationships and resolve conflicts by understanding and using the four categories of injections: Physical, Emotional, Mental, and Perceptional. Learn how these can be applied in the ambitious target process.

Overcoming resistance to learning

Course

The presentation details how Theory of Constraints (TOC) thinking processes, utilizing Socratic questions, connect prior and new knowledge for learners. Case studies enhance understanding of obstacles and build teaching confidence.

Decisions under uncertainty: A TOC perspective

Course

The presentation covers methods for assessing uncertainty, translating it to damage assessment, and linking it to decision-making, focusing on two-parameter uncertainty descriptions, intuition, and differentiating decision types.

How to use TOC to build a high throughput sales process

Course

A new sales management approach is described, featuring five appointments per week, prioritized by probability yield, an opportunity buffer without sales staff involvement, and the elimination of budgets, targets, bonuses, and commissions.

Managing change in the government sector: A TOC application

Course

Presentation on using thinking process logic diagrams for change management and performance improvement in a governmental service organization. Focuses on establishing measures, quantifying performance, and systematic strategic injection.

Focused lead time & variability reduction at SAB

Course

SAB Ltd.'s Focused Lead Time and Variability Reduction drive used TOC, lean, and six sigma. Key learnings include improvement infrastructure, focus areas, bottom-line results, and process integration details.

TOC for market-constrained organizations

Course

Presentation details a new structured methodology to increase throughput in market-constrained orgs. Key learnings: structured methodology, new notions (bottlenecks, gating), and applying TOC to manage sales and marketing staff.

Lean accounting and throughput accounting

Course

Presentation comparing lean and throughput accounting. Fosters debate on cost-world vs. throughput-world thinking. Covers literature, similarities, differences, and approaches to lean accounting.

Implementing simplified market pull (SMP)

Course

Simplified Market Pull (SMP) is a framework similar to simplified drum-buffer-rope (SDBR) for market-constrained manufacturers. It reduces inventory, lead time, and increases profits by coupling supply to demand.

Making TOC the main way - The health and social care environment

Course

Paper summarizes lessons from applying TOC to healthcare, specifically reducing queues for elective operations. Key learning points cover challenging policies, planning vs. execution, and reducing planning uncertainty.

CCPM: Five key success factors

Course

CCPM was applied in a government MRO environment, enhancing the FMB project management team's awareness of work status and adaptability to schedule changes. Benefits include understanding value, performance measures, and five key success factors.

TOC-based solution for logistics centre process management

Course

Presentation on a TOC-based process management solution for Logistics Centers. Key learnings: CCR selection, drums, ropes, buffers, task prioritization, and resource displacement rules. Benefits: 30-70% throughput increase.

Executive sufficiency for a critical chain implementation

Course

Understand why multi-project critical chain implementations fail. The session covers the required project portfolio management and executive governance model for high-impact, lasting implementation, including red flags and an 8-step process.

The ultimate constraint: Organizational motivation

Course

A model, based on "Great Boss – Dead Boss," helps the TOC community consistently generate group enthusiasm and commitment—the key to large-scale TOC acceptance and enduring support.

Compelling offers: How to ensure success

Course

The discussion covers increasing TOC consultant sales productivity. Attendees will learn how to cause sales, including creating opportunities, the two causes of sales success, how to measure and manage them, and client knowledge needed for success.

TOC for entrepreneurs

Course

Entrepreneurs create most US jobs but often lack managerial systems. Owners are technically skilled but managerially incompetent, leading to out-of-control processes, too much inventory, long lead times, and frustration.

Using the 5 focusing steps to define local measurements

Course

The presentation uses the 5 focusing steps to resolve local vs. global measurement issues. Key points: variability's role, robust logic, buffer management. Benefits: accelerate system performance, induce change, sustain TOC.

Updates to the 4x4 Viable Visions

Course

The presentation details updated changes and upgrades to the 4 X 4 process, developed over the last 2 years. Attendees will learn about the process's updated emphasis, session structures, guidelines, and the new 4 X 4 POOGI.

What's is different about TOC?

Course

Eli and James Holt discuss TOC implementation. Key points include Viable Vision, complex systems/inherent simplicity, the five focusing steps, and using thinking processes (TP) when applying the steps is blocked or the constraint is unknown.

Beyond resistance: The structure and magic of change leadership

Course

This presentation offers a framework for change implementation, emphasizing leadership's role. Key learning points cover three levels of change (organizational, individual, leadership), requirements for success, and using TOC tools.

Panel discussion: Lessons learned: What's next for TOC? (no PDF)

Course

Alan Barnard moderated a panel of five company presidents specializing in TOC: Mike Lilly, Debra Smith, Danny Walsh, Henning du Preez, and Alex Knight. The panelists discussed keys to success for their companies and customers.

Feature-driven development: Toward a TOC, lean & six sigma solution for software engineering

Course

Presentation on applying the Theory of Constraints (TOC) solution of Critical Chain Project Management (CCPM) to software engineering, including DBR, TA, maturity models, and integration points with Six Sigma and Lean.