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2012 TOCICO International Conference

The TOCICO 10th Annual Worldwide Gathering of TOC Professionals, held in Chicago, Illinois, from June 3–6, 2012, focused on expanding and strengthening the Theory of Constraints body of knowledge through practical applications, research, case studies, and collaborative learning inspired by Dr. Eli Goldratt’s “Standing on the Shoulders of Giants” challenge.

Major themes included Strategy & Tactics Trees, Thinking Processes, Critical Chain Project Management, replenishment and supply chain solutions, healthcare improvement, government applications, throughput accounting, Viable Vision, management attention, organizational learning, and integration of TOC with Lean, Six Sigma, Agile, and other methodologies. Presenters shared implementation experiences from manufacturing, healthcare, aerospace, retail, government, education, law courts, and service industries, highlighting measurable improvements in flow, availability, project delivery, organizational performance, and sustainable competitive advantage.

A recurring focus throughout the conference was advancing TOC theory by challenging assumptions, identifying gaps in existing knowledge, and developing new applications capable of producing breakthrough results in increasingly complex environments.

  • Two sides of the same coin – a sharper look on two organizational cultures

    Course

    TOC thinking processes (TP) use cause-and-effect logic, but TP diagrams may not fully capture reality. This presentation adds two assumption layers to causality, explores practical examples, and examines the consequences for TP tools.

  • Implementing replenishment in a hi-tech environment

    Course

    Details on adapting the TOC replenishment solution to improve parts availability and inventory turns, including policy matrix development, buffer zone changes for long lead times, and managing on-order pipeline.

  • Three layers of cause and effect or never say I know when it comes to thinking

    Course

    The Theory of Constraints (TOC) thinking processes (TP) use cause-and-effect logic, but diagrams may not fully model reality. This presentation adds two layers of assumptions to causality, exploring consequences for TP tools.

  • Hyde Park session - TOC strategy & tactics tree vs. Balanced scorecard strategy maps

    Course

    BSC is compared to S&T trees. BSC has four aspects: financial, customers, processes, and internal learning. Good measurements must accurately reflect status, identify cause of deviation, and drive right behavior. (248 characters)

  • Learning from experience – why we should, why we don’t, and how to do it

    Course

    A presentation introduces a new Theory of Constraints (TOC) audit process for ongoing improvement (POOGI), tested in three pilots: individuals with stressful expectation gaps, caregivers of children with autism, and business managers.

  • Standing on the shoulders of giants: Strategy

    Course

    The presentation covers Dr. Goldratt's 2011 challenge, S&T tree, new applications (SOSG process), key takeaways, and future R&D. It focuses on challenging assumptions when facing inconsistencies.

  • Panel discussion: TOC applied to national concerns

    Course

    Panelists discussed applying TOC to government to address issues like poverty and lack of education. Key points included adapting tools to the government environment, recognizing unique constraints, and challenging assumptions for win-win solutions.

  • Applying the principles of flow to non-dependent resources

    Course

    Principles of flow are universal, but applications vary. Bad multitasking and low WIP visibility in parallel work can waste capacity. A simple, robust flow application is proposed for quality control, maintenance, and sales.

  • Hyde Park session - Flow planning and control for non-dependent resources systems

    Course

    Hyde Park follow-up on a case study showing process flow with one resource. Tasks are given to technicians, and materials are choked. A 20% protective capacity is needed for sales growth and a pay-per-click model.

  • Competitive advantage through critical chain

    Course

    The goal is to leverage portfolio management and commercial aviation projects for competitive advantage by: reducing project cycle time, increasing deliveries with current resources, achieving 100% customer delivery, and improving quality of life.

  • Investing with TOC

    Course

    This presentation outlines a process to spread TOC: Buy conventional companies, use TOC to make them highly profitable, and sell them for big profits, converting investors and employees to repeat the process.

  • Standing on Eli Goldratt's shoulders: Management attention to build the ever-flourishing state

    Course

    Viable Vision (VV) helps companies achieve an ever-flourishing state by bridging the gap between TOC theory and practice. Management must understand TOC knowledge & apply it to their supply chain. Grupo Berlin implemented VV two years ago.

  • Hyde Park session: Thinking solutions: A software for clouds

    Course

    The "thinking solution" software builds and checks clouds to solve conflicts, submit to experts, and search a database. It covers common mistakes, surfacing assumptions, and injections. Tutorials and the dilemma cloud are included.

  • The use of TOC in a Medical Appointment Scheduling System for Family Practice

    Course

    This presentation explores using Theory of Constraints (TOC) tools like the five focusing steps, throughput accounting, drum-buffer-rope, buffer management, and thinking processes in a family practice setting to improve patient scheduling and flow.

  • TOC in government - Challenges and opportunities

    Course

    Kristen Cox applied Theory of Constraints (TOC) principles to improve a government agency's performance. The presentation discusses adapting TOC tools for the public sector to encourage the TOC community to broaden its knowledge base.

  • First throughput accounting then GAAP: Standing on the shoulders of the TOC creators

    Course

    Presentation discusses compromises in ERP implementation, leading to conflicts best overcome by using throughput accounting (TA). It proposes prioritizing product flow and TA over traditional financial accounting.

  • Lessons learned writing transformational strategy and tactics trees

    Course

    Lessons learned while writing and teaching others to write transformational strategy and tactic (S&T) trees, building on TOC and Dr. Eli Goldratt's work, including the six-step SOSG process and the five levels of S&T.

  • Boyd cycles, TOC and the agile organization

    Course

    The presentation covers John Boyd and the Boyd Cycle (Observe, Orient, Decide, Act). It defines and develops the agile organization concept, demonstrating how combining Boyd Cycles and TOC enables agility, with examples.

  • Facing inconsistencies: System boundaries and the constraint

    Course

    System boundaries are wider than single organizations. The main limit is stakeholders' awareness, not management focus. Simpler collaboration tools are needed to improve stakeholder understanding and experience of change.

  • Management attention: Achieving results dealing with complexity, uncertainty and conflict

    Course

    The presentation explores management attention via three change questions, highlighting the conflict between current operations and long-term health. Bad multitasking is key. Use the five focusing steps and S&T trees for a competitive edge.

  • Elwood City Forge (ECF)'s quest to become ever-flourishing

    Course

    ECF, a forged steel components job shop, adopted "The Goal" after a new recruit joined. The President then pursued Jonah training and began developing Current Reality Trees (CRT) and Future Reality Trees (FRT) with Eli.

  • Panel discussion - TOC, Lean & Six Sigma

    Course

    A panel discussed blending TOC, lean, and six sigma. TOC integrates the others, but challenges exist: ineffective measures, managerial reluctance to subordination, and the paradigm shift required by TOC. Six sigma aids buffer management.

  • Panel discussion - Aerospace Project Management

    Course

    The panel, including Steven Holt (moderator), Jared Price, and Antonio Brasil, discussed TOC in aerospace manufacturing, noting extremely short and long decision horizons. They also detailed buffer management and recovery, relevant to knowledge work.

  • Hyde Park session - Managing complex systems - TOC, agile and Cynefin

    Course

    The Cynefin framework describes systems as simple, complicated, complex (requiring probing/experimentation), chaotic (requiring action), or disorder. Inherent simplicity identifies the core process to manage the system.

  • Temporal dimension to organizational research: The time-span method of discovering the corporate DNA

    Course

    A presentation on the timespan diagnostic interview, stemming from a 2011 TOCICO discussion. It explains measuring work complexity with the timespan of the role and introducing the temporal dimension to plot corporate DNA.

  • Hyde Park session - Corporate DNA diagnostics: Time, timespan and progress

    Course

    This session, based on Surgey Ivanov's work, critiques traditional company diagnostics. It proposes scientific organizational diagnostics, focusing on measuring time spans for tasks to analyze complex organization DNA & structure for success.

  • Goldilocks and the three buffers (project management)

    Course

    Learn to properly immunize projects in various environments, including high variability. Key learnings include identifying four variability types, understanding buffer undersizing, determining buffer size, and intervention skills.

  • Point counter-point discussion - Buffer strategy

    Course

    Discussion on buffer strategy in CCPM. Focus is on achieving 100% due date performance (DDP) by checking assumptions, addressing multitasking, setting buffer sizes, synchronizing projects, and using the relay runner.

  • Solid Gains Throughout an Acute Hospital

    Course
  • How people grow in TOC

    Course

    TOC implementation boosts professional and personal growth. A consultant can use company data to astound management, reveal the magnitude of current problems, and show the financial potential of a solution.

  • Win-win-win public works in Fukushima before and after the disaster

    Course

    Fukushima uses TOC solutions for "win-win-win" public works, showing a 20% reduction in duration and positive effects on motivation. TOC also aided in disaster response and solving the dilemma of radioactive waste disposal.

  • Standing on the shoulders of TOC to impact an ENTIRE NATION

    Course

    In 2009, Yuji and the Goldratt Group, after a thinking processes analysis, started an initiative to teach clear thinking in Japan. The effort is focused on teaching adults "how to teach TOC."

  • TOC in Healthcare: Broadening the Shoulders of Our Giant

    Course

    A TOC-focused approach is crucial to tackle the healthcare affordability crisis affecting access and quality. The presentation covers TOC's importance, success factors, and new insights to maximize its impact.

  • The Toyota way and TOC - Leveraging benefits, avoiding pitfalls

    Course

    Presentation outline covers Toyota Way principles, TOC comparison, and using Toyota lessons for TOC improvement. It also notes Eli Goldratt's view that lean failure is due to production differences, advocating broader supply chain use.

  • The 7 key points for designing profitable manufacturing systems

    Course

    Manufacturing companies redesigning production systems often struggle due to overwhelming, often conflicting, requirements. A presentation reviews seven key building blocks, based largely on Eli Goldratt's work, to ensure future design profitability.

  • Resolving the conflict of EBOs vs. MBOs through TOC solutions and thinking

    Course

    Companies adopt Exclusive Brand Stores (EBOs) for brand visibility, control, and wider display, but risk limited reach and capital lock. If company-owned, reduced future buying hurts freshness/sales. If franchised, owners may flee.

  • How being on Viable Vision through the SnT resolves the conflict of long-term vs. short-term

    Course

    Organizations struggle with short-term focus. Fleetguard Filters solved short-term issues by harmonizing its supply chain, enabling top management to focus on long-term growth. Fleetguard achieved 4x sales and 5x NPD output in 4 years.

  • Managing high availability at low inventory in environments of wide variety of SKUs

    Course

    Traditional buffer management (BM) excels when stock per SKU is > two. In retail (e.g., fashion/shoes) with 1000s of SKUs and often only one norm per SKU, modifications to BM are needed for high availability.

  • Panel discussion: TOC applied to your life

    Course

    Three presenters discuss applying Theory of Constraints (TOC) to personal life (values, emotions, logic). Key topics: managing frustration, viewing life as an experiment, handling others via listening, and country change through communication.

  • Mafia offers: Dealing with a market constraint

    Course

    Dr. Lisa overviews her Theory of Constraints Handbook chapter (22) on Mafia offers, emphasizing missed points. The session includes hands-on application, exercises from her boot camp, and Q&A. Read the chapter & bring questions! (219 characters)

  • Government challenge corner - Discussion of TOC with respect to unique government challenges

    Course

    TOC session on government simplicity. Participants discuss conflicts (e.g., collaborate vs. not, exploit vs. elevate, follow rules vs. holistic solutions) and the Utah government's objective to achieve self-sufficiency.

  • Closing 2012-13 TOCICO chairman of the board

    Course

    The conference featured analogies of a German cathedral and aqueduct. These represented the long-term challenge of building knowledge and living a meaningful life by expanding the Theory of Constraints (TOC) beyond business.

  • Using TOC to boost a lean organization

    Course

    TOC (Theory of Constraints) addresses bottlenecks. A 2011 case study in a Mexican auto supplier demonstrated that integrating TOC increased throughput by 17% in 1 hour on a pilot line and over 25% in 2 months across the entire plant.

  • Enhancing performance of new product development projects in auto components companies

    Course

    To solve NPD issues for automotive Tier 1/2 suppliers caused by OEM project management, the presentation proposes breaking projects into "independent work packets" and using CCPM rules (e.g., low WIP) to boost output and cut lead times.

  • Using the TOC TP as a guide to integrate lean, six sigma, process management and TOC solutions for business improvement

    Course

    The author presents a proven method using the Theory of Constraints (TOC) thinking processes (TP) to prioritize and integrate strategic business improvement initiatives (lean, six sigma, process management, TOC solutions) from UDEs to S&T trees.

  • From push to pull: Titan Watch Division

    Course

    Titan Jewelry began a Viable Vision project in Dec 2010 to transition its supply chain from a traditional forecast-based "push" system to a "pull" system to boost availability at its 8,000 selling points.

  • How to dramatically improve Toyota Production System flow line performance - 6 days 60% increase

    Course

    To find the CCR in a straight flow line, place a buffer before the station; WIP will pile up in front of it. Placing buffers before and after a CCR can isolate interference, leading to significant capability improvement.

  • The Boeing Company: CCPM maturity model

    Course

    Boeing's CCPM implementations have had modest sustained throughput improvements, despite good initial results. To address the need for better CCPM maturity, this document offers a CMM representation of a CCPM process.

  • The path to improve the flow of goods in retail

    Course

    To exploit the distribution constraint for a client buying, correct inventory is needed, which requires daily sales data and replenishment. For retailing Theory of Constraints (TOC) projects, the constraint is often information flow.

  • Paris’ Arrow: An enhancement of TOC for dealing with the Achilles heel of a competitor, a customer or a business associate

    Course

    This presentation expands Theory of Constraints (TOC) using the SOSG process to identify an opponent's Achilles-heel, and build Paris' arrow to neutralize it. This TOC methodology helps small and medium companies gain a competitive edge.

  • Justice in time: Applying TOC to law courts systems

    Course

    Presentation on applying TOC & focused management to law courts led to substantial improvements in lead time, throughput, & quality. Goals included presenting managerial problems, validating TOC tools, & showcasing case studies.

  • Implementing the CCPM solution in Guaranty Fund of Department of Enterprise Bankruptcy Management

    Course

    In 2009, the Lithuanian Guaranty Fund, which pays bankrupt company workers' delayed/unpaid salaries, faced challenges: a backlog, long processing times, a surge in bankruptcies/applications, and staff limits due to reduced governmental spending.

  • Flow of our visit: How to accelerate our implementation during consultant absence

    Course

    This presentation offers TOC know-how to solve the consultant's dilemma, focusing on achieving and maintaining results. It covers customer focus, clarifying causality (past, now, future), daily audits/team implementation, and holistic management.

  • Hyde Park: Standing on the shoulders of giants

    Course

    The SOSG process (Eli Goldratt) is an iterative, 6-step method for advancing knowledge. It involves caring about the subject, learning extensively, understanding prior work, identifying conceptual and assumption differences, and modifying solutions.

  • Body of knowledge: Introduction to facilitated session

    Course

    Eli Goldratt's Standing on the Shoulders of Giants (SOSG) process identifies Theory of Constraints (TOC) breakthrough applications through four facilitator-driven sessions: supply chain, critical chain, distribution solution, and thinking processes.

  • Hyde Park session: An intuitive approach to identify the core problem

    Course

    Eli Schragenheim's Hyde Park session continues his presentation on a quick company diagnostic. The session explores what prevents people from seeing the obvious and provides a process for quickly identifying an organization's core problem.

  • Sifting information out of the data ocean: Using the company's existing data in the buy-in process

    Course

    The presentation covers the why and how of data collection and analysis to prove concepts and show the financial potential of solutions. Key points include using company data to astonish management, demonstrating problems, and analyzing sales.

  • Buffer management in context

    Course

    The presentation covers buffer management's conceptual origins in TOC (MTO, ETO, MTA) and service sectors, relating it to Shewhart (1931) and Ohno (1978). It explores extending this to enhance 'lean' developments in construction and healthcare.

  • Hyde Park session: Standing on Eli Goldratt's shoulders: Management attention to build the ever-flourishing state

    Course

    A Hyde Park session reviewed a Viable Vision (VV) company case, based on a presentation by Hurtado, Fiallos, and von Campe. The focus was on using the strategy and tactics (S&T) tree, specifically the build-and-capitalize aspects, in implementation.

  • Healthcare panel: TOC in healthcare

    Course

    Rocco Surace moderated a panel discussion featuring Alex Knight, Mark de Kiewiet, Lisa Ferguson, Jim Cox, and Tim Robinson. The panelists answered questions posed by the audience.

  • Hyde Park session: Problem and solution for TOCICO webinar: The 12 questions

    Course

    The presentation addresses the erroneous assumption that education is required for using thinking processes (TP). It suggests a simple method will be used if it solves most problems, followed by a list of 12 problem-analysis questions.

  • The journey ahead

    Course

    This presentation outlines the current state of the theory of constraints (TOC) body of knowledge and discusses the role of TOCICO in advancing TOC.

  • Hyde Park session - Contradiction analysis

    Course

    The core conflict involves having a coffee pot in the designer's office, as interruptions could cost millions. Contradictions carry fragments of core conflict assumptions, allowing one to follow them to discover the core conflict.

  • Hyde Park session – Why the demand for TOC practitioners is about to go from an all-time low (per capita) to an all-time high

    Course

    This presentation shows how Theory of Constraints (TOC) can rescue failing companies from bankruptcy. Fast action, a solid financial model, and correct focus are needed to save a company that has failed to make money.

  • Point-counter point discussion - Feeding buffer - Yes or no

    Course

    Discussion on feeding buffers (FBs) in critical chain (CC). Fever charts are useful, but FBs are often ignored (e.g., in MRO). In R&D, FBs are watched closely to set task priorities and ensure full kitting is ready for the CC.

  • The systemic cloud and the layers of resistance: Hiding in plain sight

    Course

    Resistance to improvement is categorized into four fundamental classes—the positive and negative aspects of both the problem and the solution (4-views of buy-in). These categories help broaden problem-solving by mapping onto the systemic cloud.

  • Point counter-point: Why do good people go bad: The dark side of organizations

    Course

    Kelvyn Youngman's triangle diagram shows that serial dependencies in organizations can lead to win-lose environments where good people fail. CEOs must create organizational conditions for win-win solutions, as excessive wins (>3) can cause collusion.

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2012 TOCICO International Conference
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